Controller: Sri Sri Tattva Australia Pty Ltd (trading as Shankara Australia & New Zealand)
ABN: 88 688 605 558
Email: support@shankara.com.au
Address: Provided on request

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For New Zealand customers, we also act in line with the Privacy Act 2020 (NZ) and the Information Privacy Principles.

• Identity and contact details (name, email, phone, billing/shipping address)
• Order information (products purchased, delivery details, payment method)
• Account and marketing preferences (newsletter/SMS opt-ins, interests)
• Device/usage data (IP address, browser, pages viewed, referring URL, approximate location)
• Customer service, reviews, survey responses and other information you choose to provide

• Directly from you (checkout, account, forms, email/SMS, phone)
• Automatically via cookies, pixels and similar technologies when you browse our site
• From service providers that help operate our store (payments, shipping, analytics, reviews)

• To process and deliver your orders, manage returns and provide customer support
• To operate, secure and improve our website, products and services
• To send marketing by email and/or SMS with your consent (you can opt out at any time)
• For fraud prevention, troubleshooting, analytics and reporting
• To comply with legal obligations (e.g., tax, record-keeping, consumer law)

We only send marketing where permitted by law (e.g., with your consent or a soft opt-in).

• Email: click “Unsubscribe” in any marketing email.
• SMS: reply STOP to any message, or contact us at the address above.

Transactional emails/SMS (e.g., order updates) will still be sent as needed.

We share personal information with trusted providers who help us run our store. These may include:

• Store/hosting: Shopify
• Payments: Stripe, PayPal, Apple Pay, Google Pay (as available)
• Email/SMS: Klaviyo
• Reviews/UGC: Okendo / Judge.me / REVIEWS.io (as applicable)
• Analytics/ads: Google Analytics, Google Ads, Meta Pixel, TikTok
• Shipping/returns: Australia Post, NZ Post, DHL eCommerce

These providers may process data in Australia, New Zealand, the United States, the European Union or other locations. We take reasonable steps to ensure appropriate safeguards for cross-border transfers.

We use cookies and similar technologies to keep your cart, remember preferences, measure performance and personalise content/ads. You can manage cookies via your browser settings. Blocking some cookies may affect site functionality.

We use industry-standard technical and organisational measures to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

We may disclose personal information:

• to our service providers for the purposes described above
• where required by law, regulation or court order
• to prevent fraud, security or technical issues
• in connection with a business transaction (e.g., reorganisation), subject to safeguards

Australia & New Zealand: You may request access to, or correction of, your personal information. You may also opt out of direct marketing at any time.

EEA/UK visitors: Where GDPR/UK GDPR applies, you may have additional rights (e.g., data portability, restriction, objection, erasure). Contact us to exercise any of these rights.

Email support@shankara.com.au with your request and the email address used on your orders. We’ll respond within a reasonable time. For deletion requests, we may retain information we are required to keep (e.g., for tax, fraud prevention or disputes).

We retain personal information only for as long as necessary for the purposes above, unless a longer period is required by law.

Our site is not directed to children under 16. We do not knowingly collect personal information from children.

If you’re concerned about our handling of your personal information, please contact us first. If you’re not satisfied with our response, you may contact:

• Australia: Office of the Australian Information Commissioner (OAIC) – privacy complaints
• New Zealand: Office of the Privacy Commissioner – make a complaint

We may update this Privacy Policy from time to time. The “Last updated” date above shows the latest revision. Continued use of our site after an update indicates acceptance of the changes.

Questions or requests: support@shankara.com.au